Privacy policy

This is Lumos Work&Mind Oy's privacy policy in accordance with the EU General Data Protection Regulation (GDPR). The policy explains how the company collects, processes and protects personal data.

1. Data Controller

Lumos Work&Mind Oy
Business ID: 3540448-6
Email: ninnihokkanen@gmail.com
Phone: +358 50 310 6551

2. Purpose of processing personal data

Personal data is processed for the following purposes:

• handling contacts, requests for quotations and customer relations
• production and implementation of services
• customer communication and feedback collection
• invoicing and contract management
• processing website forms
• fulfillment of legal obligations

3. Data content of the register

The register may contain the following information:

• name
• e-mail address
• telephone number
• organization and position
• message content and contact information
• information related to invoicing and contracts
• any additional information related to the implementation of the service

Technical information about your use of the website (such as your IP address, browser information, and site usage logs) may be collected using cookies and analytics.

4. Information sources

Personal data is mainly obtained from:

• provided by the user themselves through contacts and forms
• communication with the customer
• service contracts and their implementation
• website analytics tools

5. Disclosure and transfer of personal data

The data will not be disclosed to third parties unless it is necessary for the provision of the service, the performance of the contract or the fulfillment of legal obligations.
The data will not be transferred outside the EU or EEA without appropriate safeguards.

6. Retention period of personal data

Personal data is only retained for as long as necessary for the customer relationship, the provision of services or legal obligations.
Contact information is retained for a maximum of 12 months, unless the customer relationship continues for longer.

7. Protection of personal data

Personal data is processed securely and protected by appropriate technical and organizational measures. Access to the data is limited to those who need the information to perform their job duties.

8. Rights of the data subject

The data subject has the following rights:

• the right to inspect personal data concerning oneself
• the right to request correction or deletion of data
• the right to restrict or object to processing
• the right to transfer data from one system to another
• the right to withdraw consent
• the right to lodge a complaint with a supervisory authority (Office of the Data Protection Ombudsman)

Requests must be submitted in writing to the data controller.

9. Cookies and website analytics

The website uses cookies to ensure the operation of the service and to analyze the use of the site. The user can, if they wish, prevent the use of cookies in the browser settings, which may partially limit the functionality of the website.

10. Changes to the Privacy Policy

Lumos Work&Mind Oy may update this privacy policy as services or legislation change. The latest version is always available on the company's website.